Refund Policy for Digital Products
At The Modern Flow Collective, we are committed to providing high-quality digital resources to help you live to your full potential. As digital products are instantly accessible upon purchase, we want to ensure clarity and fairness when it comes to refunds.
Refund Eligibility
Refunds on any digitally downloaded products—including but not limited to workbooks, templates, scripts, and spreadsheets—shall not be granted. All sales are final and non-refundable. This includes:
Change of mind.
Incorrect product selection.
Lack of usage or failure to download.
Exceptional Circumstances
While refunds are not available for digital products, we are happy to assist in resolving technical issues or unexpected circumstances. Refunds may only be considered under the following conditions:
You were charged multiple times for the same product.
The product is defective or does not match the description provided.
If you encounter an issue falling into one of these categories, please contact us within 7 days of purchase.
How to Request Assistance
To report an issue or request a refund under the outlined conditions, please email support@modernflowcollective.com with:
Your full name and the email address used during purchase.
The product name and date of purchase.
A description of the issue, including any relevant screenshots or evidence.
Resolution Timeline
Once your request is received, we aim to review and respond within 3–5 business days. If a refund is approved under exceptional circumstances, it will be processed to your original payment method, and access to the digital product will be revoked.
Thank you for understanding our policy and for choosing The Modern Flow Collective. Your satisfaction is important to us, and we are here to assist you with any concerns.
For further questions or support, please contact us at support@modernflowcollective.com